Cancellation and Refund

• An enquiry requires no cancellation because it is not an order. To cancel a confirmed order before dispatch, email or call us immediately with the order/quotation reference.
• We confirm the dispatch status and acknowledge the cancellation. Orders cancelled before dispatch receive a full refund of the amount paid, including paid delivery charges; no cancellation or payment-gateway fee is deducted.
• Once equipment has been dispatched, contact us for return instructions. Return eligibility depends on the reason and the rights described below; simply refusing a delivery does not complete a refund request.
• If we cancel because a product is unavailable or we cannot fulfil the confirmed order, we offer a full refund including paid delivery charges. A substitute is supplied only with your agreement.

Please report a damaged, defective, incorrect or materially misdescribed item within seven calendar days of delivery for prompt assessment. This reporting period is not a blanket expiry of your statutory rights or any expressly agreed warranty.

• If the item is defective, damaged in transit, incorrect or not as agreed, we assess the issue and arrange an appropriate replacement, exchange or refund without restricting applicable legal rights.
• A change-of-mind return, an upgrade request or a compatibility issue not caused by an incorrect description is not automatically accepted. Ask us before purchase; any agreed exception and its costs will be confirmed in writing before you return the item.
• A return cannot be refused merely because you opened the packaging to inspect a product or discovered a fault during reasonable use. Customer-caused damage, misuse or alterations may affect eligibility for an unrelated non-fault return, subject to applicable law.
• Warranty claims after the initial reporting period follow the product-specific warranty terms and applicable law. Contact us if you are unsure which process applies.

1. Email calvin@techharborglobal.in with your order/payment reference, model, delivery date and a description of the issue. Photos or a short video can help where reasonably available; an unboxing video is not mandatory.
2. We confirm the next steps and, where needed, provide a return authorisation, return address and collection or shipping instructions. Do not send equipment to an address without these instructions.
3. Pack the equipment safely and include supplied accessories and original packaging where available. Back up and remove your data; tell us if a defect prevents you from doing so. Keep the collection receipt or tracking reference.
4. We assess the issue within three store business days after receiving the necessary information or returned item. If specialist testing takes longer, we explain why and give a revised decision date.

For an accepted seller-fault return, including transit damage, the wrong item or a defect covered by your rights, we bear reasonable return and replacement shipping costs. For an agreed non-fault return, any customer-paid shipping or lawful deduction is disclosed and agreed before the return. We do not make undisclosed deductions.

• We initiate an approved refund within two store business days after confirming a cancellation or completing an eligible return assessment. A full refund covers the affected product amount and applicable original shipping charges when the whole order is cancelled or returned due to our fault.
• Razorpay refunds are returned to the original payment method, not an unrelated account. Normal refunds generally reflect within 7–10 bank/payment-provider working days after initiation, depending on your bank and payment method.
• We send the refund amount, initiation date and available refund reference by email. A refund is not represented as completed merely because a request was submitted; we follow up if the provider reports a failure.
• We do not require you to accept store credit instead of a refund to which you are entitled. For a partial return, we explain the amount and any applicable allocation of the original delivery charge before processing.
• If funds have not appeared after 10 bank working days, contact us with the refund reference. We will investigate with the payment provider and provide the available tracking reference for your bank.

Store business days are Monday to Saturday, excluding public holidays. Bank and payment-provider working days follow their own calendars.

If money was debited for a failed payment, or you believe you paid twice, contact us with the transaction reference and date. We check the payment-provider status and arrange reversal/refund for an eligible captured duplicate. Bank-led reversals for uncaptured or failed payments follow the bank/provider timeline; we help trace the status.

Never share an OTP, CVV, full card number or UPI PIN. For replacement options, see Shipping and Exchange. For unresolved complaints, use our grievance contact.