Terms and Conditions

TECH HARBOR GLOBAL is the trading name of Calvin Gill Machado, a sole proprietorship operating in India. Our registered business address is 2-25, SIMONA VILLA, Innanje, Shankarapura, Udupi, Karnataka 574115, India.

For sales or order support, email calvin@techharborglobal.in or call +91 97404 98234. Full contact and grievance details are on our Contact Us page.

• Our catalogue is an invitation to enquire. Pricing and availability are confirmed by our team; submitting the enquiry form does not create an order or reserve equipment.
• Before payment, we confirm the product model and configuration, condition, included items, quantity, price in Indian rupees, applicable taxes, delivery charges, payment schedule, warranty (if any) and estimated fulfilment date in your quotation or order confirmation.
• Quotations are valid only for the period stated in them. An order is accepted when we issue a written order confirmation after you agree to the quotation and meet the agreed payment requirements.
• Please check the details before accepting. We will not substitute a different model, configuration or condition without your agreement.
• If an error or stock discrepancy prevents fulfilment, we will notify you promptly. You may accept an agreed alternative or receive a full refund of the amount paid for the unfulfilled order, including its paid delivery charges.

• Prices are quoted in INR. The quotation identifies applicable taxes and whether they are included, along with any shipping or other agreed charges. An applicable invoice is issued for the sale.
• Online payments are processed through Razorpay. Available card networks, UPI and other payment methods depend on the methods enabled for our account and shown in the secure payment window. A network is not available merely because it is mentioned on a website.
• Cash on delivery is not available. Any advance or balance-payment schedule must be agreed in writing before payment; we do not collect payments simply for submitting an enquiry.
• Tech Harbor Global does not collect full card numbers, CVVs, OTPs or UPI PINs. Never share these by email, phone or message. Payment status is verified before treating an online payment as received.
• If your bank shows a debit but you have no confirmation, contact us with the payment reference before retrying. Do not send payment credentials or place another payment solely to resolve a status discrepancy.

• We sell both new and pre-owned/refurbished hardware. Factory Sealed means unused in original unopened packaging where expressly stated. Tested or refurbished equipment is not represented as brand-new.
• Review the model, ports, memory, storage, processor, physical condition and included accessories in the product information and quotation. Ask us about compatibility before ordering; generic model capabilities are not a promise that every option is included.
• Catalogue photographs can illustrate a model or series rather than the exact individual unit. The confirmed specification takes precedence over illustrative details, and we will clarify material variant differences before the order.
• Software licences, subscriptions, network feature licences, manufacturer registration eligibility and support entitlements are included only when explicitly confirmed. Installation of software alone does not establish a licence entitlement.
• If details are still being verified, we confirm them before accepting payment. You may request actual-unit photos and additional product information before ordering.

Delivery areas, dispatch estimates, shipping charges and the exchange process are described in our Shipping and Exchange Policy. Predispatch cancellation, return eligibility, refund steps and timelines are described in our Cancellation and Refund Policy.

Keep your order confirmation and invoice. Please tell us promptly about delivery damage, a defect or an item that differs from the confirmed order. The seven-day reporting guidance supports prompt assessment and does not remove applicable statutory rights or an expressly agreed warranty.

Any seller or manufacturer warranty, its duration, coverage and claim procedure are disclosed in the quotation or product-specific purchase information. We do not promise manufacturer coverage for all products. Where no additional commercial warranty is included, this does not remove rights available under applicable law.

Use equipment according to its specifications and manufacturer instructions. Back up and remove personal or confidential data before returning equipment; contact us first if a fault prevents this. Unauthorised modification or customer-caused damage may affect a commercial warranty, but does not remove remedies for an unrelated defect or a misdescribed sale.

Indian law applies. Nothing in these policies limits mandatory consumer protections, lawful remedies for defective or misdescribed goods, or your ability to approach a competent consumer forum or other authority. We do not make complaint handling conditional on waiving those rights.

Changes to these policies apply from the displayed effective date. An accepted order remains governed by the terms agreed for that order, except where applicable law requires otherwise. A quotation may add product-specific details but cannot remove mandatory legal rights.