Shipping and Exchange

• We currently accept delivery enquiries for Indian addresses. International shipping is not offered through the website.
• A PIN-code check against India Post records verifies a postal location, not courier serviceability. We confirm courier coverage for your complete address before accepting the order.
• Shipping charges depend on the delivery location, equipment size/weight, packaging and order quantity. The exact charge, or any explicitly offered free delivery, is stated in the quotation before payment. There are no undisclosed delivery charges.
• Provide the recipient's name, complete building/street address, city, state, six-digit PIN code and working phone number. Notify us immediately if a correction is needed; after dispatch, changes depend on the courier and any additional costs must be agreed.

For confirmed, available products, our standard target is dispatch within three store business days after the agreed payment has cleared and the order is confirmed. Standard delivery is estimated at five to ten business days after dispatch, depending on the destination and courier.

These are estimates, not a guarantee of a particular arrival date. Bulk orders, equipment requiring configuration/testing and products with a longer fulfilment lead time have a specific schedule agreed in writing before payment. We do not take payment on the assumption of immediate dispatch when a different lead time is known.

Store business days are Monday to Saturday, excluding public holidays. Bank and payment-provider working days follow their own calendars.

• After dispatch, we share the available courier and tracking details by email or the contact channel agreed for the order.
• If we become aware of a delay, we explain it and provide an updated estimate. If we cannot meet the confirmed delivery schedule, contact us to agree a revised date or request cancellation/refund, subject to applicable law and any legally recognised circumstances beyond our control.
• If tracking shows no progress, a parcel is missing or delivery is disputed, contact us. We investigate with the courier; we do not treat a tracking scan as conclusive when you report a genuine delivery problem.
• If an address is unreachable or a delivery attempt fails, we contact you about the next steps. Any additional charge for an agreed redelivery due to incorrect customer details is explained before it is incurred. Seller/courier errors are not charged to you.

Where practical, inspect the package and record visible damage with the courier. Report transit damage, a defect, missing supplied items or the wrong product within seven calendar days for prompt handling. Retain the packaging where available and share reasonable photos or a description; an unboxing video is not required.

This reporting guidance does not limit statutory rights or any expressly agreed warranty. Follow the return procedure before sending equipment back. We bear reasonable return shipping costs for an accepted seller-fault or transit-damage claim.

• An exchange may be arranged for an item that is defective, damaged in transit, incorrect or materially different from the confirmed order, subject to assessment and applicable rights.
• Contact us with the order reference, model and issue. We provide the assessment and return instructions; the standard assessment target is three store business days after the necessary information or returned equipment is received.
• If a suitable replacement is available and you accept it, we confirm its configuration, condition and dispatch estimate in writing. For a seller-fault exchange, return and replacement shipping are borne by us.
• If a suitable replacement is unavailable, or you are entitled to and choose a refund, we follow the Cancellation and Refund Policy. You will not be forced to accept a different model or store credit.
• Change-of-mind upgrades and non-fault exchanges are not automatically available. Any agreed exception, price difference and shipping cost is confirmed before proceeding.